About HelpFred
We're on a mission to make customer support effortless for every business. No more spending hours writing the same responses over and over.
Our Mission
To give every business owner their time back by creating AI that handles customer support automatically—learning, improving, and responding in your voice, 24/7.
The Problem We're Solving
Every founder and small business owner knows the feeling: you're trying to build your product, grow your business, and serve your customers—but you're stuck answering the same support emails over and over.
Traditional helpdesk software doesn't solve this. It just gives you better ways to organize the manual work. Chatbots are frustrating and require constant management. Hiring support staff is expensive and takes months to train.
We believe there's a better way: AI that actually learns your business and handles responses automatically, getting smarter with every interaction.
What We Believe
These principles guide every decision we make, from product features to company culture.
AI Should Just Work
No complex setups, no training required. Good AI should be invisible and effortless.
Customers Come First
Every feature we build starts with the question: "Does this help our customers succeed?"
Speed Matters
In support, time is everything. We optimize for fast responses and instant value.
Built for Real People
We build for busy founders and small teams, not enterprise IT departments.
Our Journey
From frustrated founders to AI-powered solution
The Idea
Frustrated with spending hours on repetitive support emails, we started building HelpFred.
First Version
Launched our first AI model that could understand and respond to basic customer questions.
Learning AI
Added the ability for Fred to learn from edits and improve responses over time.
Private Beta
Opened to select customers who are now saving hours every week on support.
Built by a Small Team
We're a small, focused team of builders who have experienced the pain of manual customer support firsthand. We're solving our own problem—and hopefully yours too.
Where We're Going
Our vision is a world where every business owner can focus on what they do best—building great products and serving customers—while AI handles the repetitive work of customer support seamlessly in the background.
We're just getting started.