Privacy Policy

HelpFred ("we," "our," or "us") operates the HelpFred service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and being transparent about how we handle your data. This policy applies to all information collected through our website, applications, and services.

We collect anonymized usage statistics:

• Feature usage and performance metrics
• Error logs and system diagnostics
• Service usage patterns (without personal identifiers)

We use your information to:

• Provide and improve our AI response service
• Generate personalized responses based on your writing style
• Authenticate your account and maintain security
• Communicate with you about service updates
• Analyze service performance and fix issues
• Comply with legal obligations

We never: Sell your data, use it for advertising, or share it with third parties for marketing purposes.

We may share your information only in these limited circumstances:

• Service Providers: Trusted partners who help us operate our service (e.g., cloud hosting, AI processing)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of HelpFred, our users, or others
• Business Transfer: In connection with a merger, acquisition, or sale of assets

All service providers are contractually bound to protect your data and use it only for providing services to us.

We implement industry-standard security measures:

• End-to-end encryption for data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure cloud infrastructure with reputable providers
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

• Email Content: Deleted within 24 hours of processing
• Account Information: Retained until you delete your account
• Usage Analytics: Anonymized data retained for service improvement
• Knowledge Base: Stored until you remove it or delete your account

You can delete your account and all associated data at any time through your account settings or by contacting us.

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal data
• Port: Export your data in a machine-readable format
• Restrict: Limit how we process your data
• Object: Opt out of certain data processing activities

To exercise these rights, contact us at privacy@helpfred.ai. We will respond within 30 days.

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by applicable law

HelpFred is not intended for use by children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our Service after we publish changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@helpfred.ai
• General Contact: hello@helpfred.ai
• Company: Vouxly ApS