Terms of Service

These Terms of Service ("Terms") govern your use of HelpFred ("Service"), operated by Vouxly ApS ("Company," "we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

HelpFred is an AI-powered customer support service that helps businesses automate email responses. Our Service includes:

• AI-generated email responses based on your writing style
• Learning algorithms that improve response quality over time
• Integration with Gmail and other email providers
• Knowledge base management and document processing
• Dashboard and analytics for monitoring service performance

To use our Service, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized use
• Providing accurate and up-to-date information

We reserve the right to suspend or terminate accounts that violate these Terms or are used for illegal or harmful activities.

You may use our Service only for lawful purposes. You agree not to:

• Use the Service for illegal, harmful, or fraudulent activities
• Generate spam, phishing, or malicious content
• Violate any laws or regulations
• Infringe on intellectual property rights
• Attempt to reverse engineer or hack the Service
• Interfere with or disrupt the Service or servers
• Create false or misleading content
• Use the Service to harass, abuse, or harm others

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the processing of your data as described in our Privacy Policy, including:

• Temporary processing of email content to generate responses
• Storage of account information and service preferences
• Collection of anonymized usage analytics

HelpFred is currently free during our private beta period. When we introduce paid plans:

• We will provide at least 30 days advance notice
• You may cancel your subscription at any time
• Refunds will be handled according to our refund policy
• Fees are non-refundable except as required by law
• We may change pricing with reasonable notice

The Service and its original content, features, and functionality are and will remain the exclusive property of Vouxly ApS and its licensors.

You retain ownership of any content you provide to us, including:

• Your email content and responses
• Knowledge base documents you upload
• Custom instructions and preferences

By using our Service, you grant us a limited license to process your content solely to provide the Service to you.

We strive to provide reliable service, but we cannot guarantee 100% uptime. We reserve the right to:

• Modify or discontinue the Service with reasonable notice
• Perform maintenance that may temporarily affect availability
• Update features and functionality to improve the Service
• Suspend service for technical or security reasons

The Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties that the Service will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of AI-generated content

Limitation of Liability: In no event shall Vouxly ApS be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or business opportunities.

Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

HelpFred uses artificial intelligence to generate email responses. You acknowledge that:

• AI-generated content may not always be accurate or appropriate
• You are responsible for reviewing responses before sending
• We are not liable for the content of AI-generated responses
• You should not rely solely on AI without human oversight

Either party may terminate this agreement at any time:

• You may delete your account through your account settings
• We may terminate accounts that violate these Terms
• We may discontinue the Service with reasonable notice

Upon termination, your right to use the Service will cease, and we will delete your personal data according to our Privacy Policy.

These Terms are governed by the laws of Denmark, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in Denmark, except that we may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notification to your registered email address
• Providing notice through the Service interface

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

If you have questions about these Terms, please contact us:

• Email: legal@helpfred.ai
• General Contact: hello@helpfred.ai
• Company: Vouxly ApS
• Address: Denmark